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Design Advice

Application

How do I apply the iron-on clothing labels?

You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then press the iron firmly onto the label for about 8-10 seconds for standard size or 4-5 seconds for mini labels. Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed through the label.

WARNING: Do not place your iron directly onto the label as it will melt and stick to the bottom of the iron.

My iron-on labels have come off in the wash. Why?

Our iron-on labels are guaranteed to stay on in the wash and tumble dryer if they are applied correctly. Labels will not stay on if the adhesive on the back of the label is not activated properly. You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then press the iron firmly onto the label for about 8-10 seconds for standard size or 4-5 seconds for mini labels. Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools, it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed through the label. Instructions are enclosed with all orders.

I have lost the paper you gave me to use with my iron-on labels. Can you tell me what it is?

It is non-stick, siliconised baking paper, which can be bought at the supermarket.

I need to remove a label from some clothing. How can I get it off?

Removing clothing labels is not easy but you can try the following procedure. Place the baking paper provided over the label and reheat the label with a hot dry iron. Immediately remove the baking paper and while the label is still hot lift it from a corner. You can use a finger nail or a blunt knife to do this but please be careful not to burn yourself. The label will be soft and stretchy while it is hot. The label should peel away from the clothing. As it cools it may break and you will have to repeat this process until all the label has been removed.

My stickers are not staying on. Why?

Stickers are guaranteed to stay on MOST clean, dry, smooth surfaces. We say most, because plastics are made in many different ways and we are unable to test them on everything. If you find that there is a particular item to which a sticker will not adhere but you have no problem with other items, it is probably to do with that particular type of plastic. They will not stick on plastics that have silicon in them as this is designed to make the surface of the plastic non-stick.

I have some clear labels in my shoe label pack. What are they for?

The clear labels need to be stuck over the top of each shoe label to prevent the lettering from rubbing off under the child's foot.

How do I attach a bag tag?

Each bag tag comes with an elastic tie attached to it. Simply thread the free end of the elastic loop through a ring or zip on your bag and then stretch the loop back over the bag tag itself.

The elastic tie for my bag tag has broken, can I get another one?

Yes, just call us and ask, we are happy to provide more elastic ties.

Shipping

How much does it cost to ship within the UK?

Our shipping is free.

How long will my order take to arrive within the UK?

We guarantee that all orders will leave our office within 4 business days at most, often sooner. All orders are delivered via Royal Mail and will be delivered to your letterbox. Please allow time for your order to be delivered to you. We cannot guarantee Royal Mail delivery times but we suggest you allow at least one week.

Will a courier be delivering my order?

No. We use Royal Mail for all deliveries. Orders will be put in your letter box by your postman or into your PO Box.

Do you ship overseas?

In addition to the UK we ship to Jersey, Guernsey and Ireland only.

How much does it cost to ship to Jersey, Guernsey and Ireland?

There is no additional cost to mail your order to these locations.

What should I do if my order does not arrive?

Please allow sufficient time for the postal service to deliver your order. Check the Royal Mail website for delivery times https://www.royalmail.com If your order does not arrive please call or email us.

Can I track my order?

No, our orders cannot be tracked.

Returns

The name on my labels has been spelled incorrectly, what should I do?

Please call or email us. If the error is ours we will redo the order. We print the name exactly as it is entered so if you have made a mistake when you placed the order we will need to discuss this with you.

There is a mistake with my order (wrong colours/quantity/product), how do I get that fixed?

If we have sent the wrong thing we will fix it. Just call or email us and we will solve the problem.

My labels are not staying on. Can I return them?

We have a money back guarantee on all our products. If they are not working as expected we will help work out why. You can read the Q&A for application instructions or better still please call us so we talk to you about the problem you are having. If we are not able to resolve the issue we will replace the labels for you.

What are your returns terms & contiditions?

All our products are personalised and therefore cannot be resold. So unless there is an error that we have made, we do not accept returns.

Security

Is your website secure?

Yes, our website uses a Secure Socket Layer (SSL 256-bit encryption) to encrypt our online store's content. You will see HTTPS in your browser. Our site complies with the highest level of Payment Card Industry (PCI) standards.

Are my personal details safe?

Yes, our website uses a Secure Socket Layer (SSL 256-bit encryption) to encrypt our online store's content and all information that is entered. You will see HTTPS in your browser. We will not sell submitted information to third parties or intentionally disclose submitted information to third parties except to the extent that you have consented to such disclosure. For full details please read our Privacy Policy.

Design Advice

Should I put my child's name on one line or two?

We always recommend putting a name on one line as it is easier to read this way. Only use two lines if you have a very long name or if you want to add a phone number on the second line.

How much information can I put on the labels - long names, phone numbers, etc?

If the label you see in the label previewer does not appear how you want it to, it is best to call us. As we graphically design each label before it is printed, we can make adjustments for long names or if more information is needed.

What if my name does not fit?

The text automatically resizes as you enter it. The more text the smaller the text size will be. If you can't fit your name as you would like it then call us and we will help.

Will the label I design be exactly how I've designed it?

Pretty close we will always use the same layout as you. We design each label from the preview but we take care to make sure it all looks 'balanced' before we print. We have tried to get the preview as accurate as possible but we always fine tune the design for you so the labels looks nice.

Can I split a set between 2 different names?

No, each set of labels is printed from a single design, so they will all have the same name and/or picture. The same applies for the bag tags.

Can I have a picture on mini labels?

Mini labels are too small to guarantee that all of our pictures will print clearly. Rather than our customers being disappointed with the quality of the printing of some pictures, we would rather only print pictures on our larger label sizes.

Are the labels on the website the actual size?

Not necessarily. The size you see will depend on your screen size and resolution. Actual dimensions of each label type are detailed on the each product page.

Application

How do I apply the iron-on clothing labels?

You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then press the iron firmly onto the label for about 8-10 seconds for standard size or 4-5 seconds for mini labels. Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed through the label.

WARNING: Do not place your iron directly onto the label as it will melt and stick to the bottom of the iron.

My iron-on labels have come off in the wash. Why?

Our iron-on labels are guaranteed to stay on in the wash and tumble dryer if they are applied correctly. Labels will not stay on if the adhesive on the back of the label is not activated properly. You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then press the iron firmly onto the label for about 8-10 seconds for standard size or 4-5 seconds for mini labels. Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools, it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed through the label. Instructions are enclosed with all orders.

I have lost the paper you gave me to use with my iron-on labels. Can you tell me what it is?

It is non-stick, siliconised baking paper, which can be bought at the supermarket.

I need to remove a label from some clothing. How can I get it off?

Removing clothing labels is not easy but you can try the following procedure. Place the baking paper provided over the label and reheat the label with a hot dry iron. Immediately remove the baking paper and while the label is still hot lift it from a corner. You can use a finger nail or a blunt knife to do this but please be careful not to burn yourself. The label will be soft and stretchy while it is hot. The label should peel away from the clothing. As it cools it may break and you will have to repeat this process until all the label has been removed.

My stickers are not staying on. Why?

Stickers are guaranteed to stay on MOST clean, dry, smooth surfaces. We say most, because plastics are made in many different ways and we are unable to test them on everything. If you find that there is a particular item to which a sticker will not adhere but you have no problem with other items, it is probably to do with that particular type of plastic. They will not stick on plastics that have silicon in them as this is designed to make the surface of the plastic non-stick.

I have some clear labels in my shoe label pack. What are they for?

The clear labels need to be stuck over the top of each shoe label to prevent the lettering from rubbing off under the child's foot.

How do I attach a bag tag?

Each bag tag comes with an elastic tie attached to it. Simply thread the free end of the elastic loop through a ring or zip on your bag and then stretch the loop back over the bag tag itself.

The elastic tie for my bag tag has broken, can I get another one?

Yes, just call us and ask, we are happy to provide more elastic ties.

Shipping

How much does it cost to ship within the UK?

Our shipping is free.

How long will my order take to arrive within the UK?

We guarantee that all orders will leave our office within 4 business days at most, often sooner. All orders are delivered via Royal Mail and will be delivered to your letterbox. Please allow time for your order to be delivered to you. We cannot guarantee Royal Mail delivery times but we suggest you allow at least one week.

Will a courier be delivering my order?

No. We use Royal Mail for all deliveries. Orders will be put in your letter box by your postman or into your PO Box.

Do you ship overseas?

In addition to the UK we ship to Jersey, Guernsey and Ireland only.

How much does it cost to ship to Jersey, Guernsey and Ireland?

There is no additional cost to mail your order to these locations.

What should I do if my order does not arrive?

Please allow sufficient time for the postal service to deliver your order. Check the Royal Mail website for delivery times https://www.royalmail.com If your order does not arrive please call or email us.

Can I track my order?

No, our orders cannot be tracked.

Returns

The name on my labels has been spelled incorrectly, what should I do?

Please call or email us. If the error is ours we will redo the order. We print the name exactly as it is entered so if you have made a mistake when you placed the order we will need to discuss this with you.

There is a mistake with my order (wrong colours/quantity/product), how do I get that fixed?

If we have sent the wrong thing we will fix it. Just call or email us and we will solve the problem.

My labels are not staying on. Can I return them?

We have a money back guarantee on all our products. If they are not working as expected we will help work out why. You can read the Q&A for application instructions or better still please call us so we talk to you about the problem you are having. If we are not able to resolve the issue we will replace the labels for you.

What are your returns terms & contiditions?

All our products are personalised and therefore cannot be resold. So unless there is an error that we have made, we do not accept returns.

Security

Is your website secure?

Yes, our website uses a Secure Socket Layer (SSL 256-bit encryption) to encrypt our online store's content. You will see HTTPS in your browser. Our site complies with the highest level of Payment Card Industry (PCI) standards.

Are my personal details safe?

Yes, our website uses a Secure Socket Layer (SSL 256-bit encryption) to encrypt our online store's content and all information that is entered. You will see HTTPS in your browser. We will not sell submitted information to third parties or intentionally disclose submitted information to third parties except to the extent that you have consented to such disclosure. For full details please read our Privacy Policy.

Design Advice

Should I put my child's name on one line or two?

We always recommend putting a name on one line as it is easier to read this way. Only use two lines if you have a very long name or if you want to add a phone number on the second line.

How much information can I put on the labels - long names, phone numbers, etc?

If the label you see in the label previewer does not appear how you want it to, it is best to call us. As we graphically design each label before it is printed, we can make adjustments for long names or if more information is needed.

What if my name does not fit?

The text automatically resizes as you enter it. The more text the smaller the text size will be. If you can't fit your name as you would like it then call us and we will help.

Will the label I design be exactly how I've designed it?

Pretty close we will always use the same layout as you. We design each label from the preview but we take care to make sure it all looks 'balanced' before we print. We have tried to get the preview as accurate as possible but we always fine tune the design for you so the labels looks nice.

Can I split a set between 2 different names?

No, each set of labels is printed from a single design, so they will all have the same name and/or picture. The same applies for the bag tags.

Can I have a picture on mini labels?

Mini labels are too small to guarantee that all of our pictures will print clearly. Rather than our customers being disappointed with the quality of the printing of some pictures, we would rather only print pictures on our larger label sizes.

Are the labels on the website the actual size?

Not necessarily. The size you see will depend on your screen size and resolution. Actual dimensions of each label type are detailed on the each product page.

Design Tips & Advice